Ki Project in Customer Care Tender

Notice for Ki Project in Customer Care in Austria. The reference ID of the tender is 137911613 and it is closing on 07 Apr 2026.

Tender Details

Country: Austria
Summary: Ki Project in Customer Care
ATT Ref No: 137911613
Deadline: 07 Apr 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
Purchaser's Detail:
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Description:
AI project in customer care Information about the announcement: Salzburg AG wants to develop a structured AI program for the customer care area in order to increase efficiency, scalability and service quality. The majority of customer inquiries are concentrated on a few standard topics (invoice, move-out/move-in, master data), which are now partly processed manually, with media breaks and high knowledge dependency. The goal of this multi-year project program is the complete integration of AI into voice, Chat and email channels as well as central backend systems in order to create an automated, scalable and user-oriented customer center in the long term. In order to implement this target image in customer care, we need support in the form of Consulting services (e.g. for selecting the most suitable AI platform), but also for programming services if individual AI applications are implemented and implemented by the service provider itself. Master number: FN 51350s Business number: PA4205 CPV main part:72212480 (development of sales, marketing and business intelligence software)
Documents:

Tender Notice

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Ki Project in Customer Care - Austria Tender

The SALZBURG AG FOR ENERGY, TRANSPORT AND TELECOMMUNICATIONS, a Government sector organization in Austria, has announced a new tender for Ki Project in Customer Care. This tender is published on AustriaTenders under ATT Ref No: 137911613 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-07.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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